Frequently Asked Questions for jewellery ( DRIPP)
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What materials are used in your jewellery?
We use high-quality 18k gold-plated, stainless steel, and copper to ensure long-lasting, water-resistant pieces. Our materials are tarnish-free, durable, and designed for everyday wear.
Is the jewellery waterproof?
Yes, all our jewellery is waterproof. You can shower, swim, and go about your day without worrying about damage. However, to ensure longevity, we recommend drying the pieces after contact with water.
How should I care for my jewellery?
While our pieces are durable, a little extra care can go a long way. Store them in a dry, cool place when not in use, avoid exposure to harsh chemicals, and use a soft cloth for cleaning to keep them looking their best.
What is your return/exchange policy?
We accept exchanges on defective or incorrect items within 14 days of delivery. Unfortunately, we do not accept returns. For exchanges, please ensure the item is unworn and in its original packaging. Contact us at 1330studioofficial@gmail.com for further assistance.
How long does shipping take?
Domestic shipping typically takes 3-5 business days, while international orders may take 10-15 business days, depending on the destination. Once your order is shipped, you will receive a tracking number for updates.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times may vary depending on your location.
What payment methods do you accept?
We accept all major credit/debit cards, Google Pay, and other standard payment methods.
How do I contact customer support?
For any inquiries, feel free to reach out to us at 1330studioofficial@gmail.com or send us a message on Instagram at @1330studioofficial.
Do you offer custom pieces?
Yes, we do! If you’re interested in a custom piece, please get in touch with us at 1330studioofficial@gmail.com to discuss your design ideas and preferences.