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Shipping & Delivery

As all our garments are made to order or are created in very limited quantities. Orders are dispatched in 10-15 days. Please ensure you complete your address details correctly when placing your order. If you fail to take delivery of the goods, we may at our discretion charge you for the additional shipping cost (Working days do not include Saturdays, Sundays and Public Holidays)

No returns/cancellations/refunds will be allowed in any of the orders placed.

*NO REFUNDS CAN BE PROVIDED UNDER ANY CIRCUMSTANCES

We are not responsible for any delays caused by third party delivery agencies and/or due to time required for statutory clearances during the delivery process.No returns/cancellations/refunds will be allowed in any of the orders placed. 

*NO REFUNDS CAN BE PROVIDED UNDER ANY CIRCUMSTANCES

We are not responsible for any delays caused by third party  delivery agencies and/or due to time required for statutory clearances during the delivery process.

Service Delays –
1330 studio is not responsible for any unexpected shipping delays due to bad weather, natural disasters or clearance delays. Best thing to do in situations like this, would be to directly contact the courier company with the provided tracking number to receive updates.

Custom Fees –
Custom duties/taxes/charges can be charged once the parcel reaches its destination country– Polite Society is not responsible for these charges and we are not aware of what these charges would be for each destination country, if applicable. We would recommend contacting your local custom office to inquire about what these rates would be for parcels being shipped from India to your country of residence.

Failed Delivery –
For any failed attempts of delivery pertaining to an incorrect address, multiple failed attempts to reach you or refusal to pay custom fees – 1330 studio does not take responsibility for shipping fees pertaining to the return shipment of your order. If your order is returned to us and it is to be sent to you again, you will have to pay the shipping fees once again.

 Return/Refund Policy

  • Once the order is placed, it cannot be cancelled/exchanged/returned.
  • If the order cannot be fulfilled due to unavailability of the item or any other delays, we can cancel the order and issue a credit voucher.
  • We do not provide refunds on any goods sold. The credit voucher can be used for any future purchase within 6 months of issuance with 1330 studio.
  • Any order cancellations can be done only if the order is delayed past the delivery time and on cancellation only a credit voucher will be issued to the customer.
  • Items must be unused, and undamaged by you. Goods will be returned only if they are returned in their original packaging.

Our terms and conditions pertaining to returns and exchange is as follows:-

(a)Items should be returned unused and with all tags still attached. Returns that are damaged may not be accepted and may be sent back to the customer and/or an exchange refused. Please inform our customer care department in the event any Goods/Products are delivered without tags.

(b) Goods are faulty if they are damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a credit, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.                         

Size Exchange Policy

We offer a Size exchange policy only, no product/colour exchange, wherein if the item does not fit you right, you can raise a size exchange request.

Exchange can be availed only ONCE per order. The parcel needs to be packed and kept in the original packaging, ready for pickup which can be arranged from our end. This will be done within 24-48 hours of receiving the product in order to maintain our hygiene policy.


The SHIPPING COST (return and forward shipping both) WILL BE BORNE BY THE CUSTOMER ONLY.

GOT MORE QUESTIONS?
Just ask 1330studioofficial@gmail.com or drop a text at +917738663293 and we will get back to you within 24 hours.

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